Auto Reply
Set up automated responses triggered by specific keywords. Perfect for handling common questions quickly.
Creating an Auto Reply
- Navigate to Automation → Auto Reply
- Click Add Auto Reply
- Enter the Keyword that will trigger this reply
- Write your Response message
- Choose a Match Type (see below)
- Click Save
Match Types
You can control how strictly the keyword must match the user's message:
| Type | Description | Example |
|---|---|---|
| Exact | Message must match the keyword exactly (case-insensitive) | Keyword "Price" matches "Price" or "price", but NOT "What is the price?" |
| Contains | Message must contain the keyword anywhere | Keyword "Price" matches "What is the price?" |
| Start With | Message must start with the keyword | Keyword "/help" matches "/help me" |
| End With | Message must end with the keyword | Keyword "Thanks" matches "Okay thanks" |
Advanced Options
Fuzzy Matching
Enable to catch typos and minor spelling mistakes. Set a threshold to control how many character differences are allowed.
Business Hours
Set active hours (e.g., 09:00 - 17:00) to only send auto replies during business hours. Outside these hours, no response is sent.
Rate Limiting
Prevent spam by limiting how often the same contact can trigger a response. Set a cooldown period (seconds, minutes, hours, or days).
Auto-Save Contact
Automatically save the sender as a contact when they trigger this auto reply. Optionally assign them to a specific contact group.
Reply Mode
Control who receives this auto reply: ALL contacts, only WHITELIST groups, or everyone except BLACKLIST groups.
Using Variables
Personalize your responses with dynamic variables:
{name} → Contact's name
{phone} → Contact's phone number
Example: Hi {name}, thanks for reaching out!